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School Comms / School Gateway

Important information regarding contact with parents
This message is for parents who have received a text message with a link to this page, for whom we do not have an email address:

As you will be aware, all schools in the UK are having to plan for the possibility that they will have to close and this potentially means that the college will have to send mass communication messages.  In this situation, due to the volume of parents that we would need to contact, possibly with multiple messages, communication by text message will cost the college thousands of pounds.   In order for us to be able to communicate efficiently with all parents please contact the college to provide an email address by using the following the link: nosborne@thespirescollege.com 

Once your email address has been added to our system, you will be able to register to access the SchoolGateway smart phone app.  This means that you get direct access to lot of information about your child and also that we can send messages to you via the app, without the cost implication of sending a text message.  Please see below for details of how to set this up.

 


SchoolGateway

The college uses a system called SchoolComms to send emails and text messages to parents and carers.  Most communication will be made electronically and we ask that parents and carers keep their contact details up to date in order for the college to communicate efficiently and effectively.  

The system includes a smart phone app, called ‘School Gateway’, for Apple (iOS 8 on the iPhone 4S or later, iPad, iPod Touch) and Android (4.0 / Ice Cream Sandwich or later) devices. 

The app is free for you to download and, unlike standard text messages, the college won't incur a cost for messages sent to you via the app; not only will it help us improve communication with you but it will help the college save money.  We will send more in depth communication by email and sometimes by letter. If you do not have a smart phone, you will receive standard text messages.  This will come from +441803500065 and we suggest you save the contact in your phone so that you immediately recognise that the message is from The Spires College. 

Alongside the messaging service, School Gateway also gives you access to your child’s attendance information, timetables and reports and we will soon be adding more facilities.   

Downloading the app to your phone

If you already use the School Gateway app for communication with another school, and the contact information you have registered with The Spires College is the same as that at the other school, your child's profile will already be available to you and you will not need to take any further action. 

For new users, the set-up process is simple and will take no more than a couple of minutes:

  1. Search for "School Gateway" in the Apple App Store or Google Play on your phone or go to www.schoolgateway.com/apple for Apple devices or www.schoolgateway.com/android for android devices;
  2. Install the app and, if you are asked, say yes to "Allow Push Notifications";
  3. When you launch School Gateway for the first time, please select ‘New User’ and enter the email address and mobile telephone number you have registered with us;
  4. The system will send a PIN code to your phone; please enter this PIN code and the app will be activated for you.

As soon as you have the system set-up, all of the text messages we send you will appear in the app. You will receive a notification/alert from the app each time a new message is received.

If you would like to find out more about the app, please visit https://schoolgateway.co.uk/.  Please note that not all of the services provided by School Gateway are available for the college.

Thank you for your support with this facility.

What to do if you are not receiving emails via Schoolcomms


contact details

If you have tried to register on the SchoolGateway app and it has told you that there is a problem with your contact details, please send us a message using the following link: nosborne@thespirescollege.com