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Appeals Process

 

Every student has the right to appeal their grade.

 

When deciding whether to appeal their grade, students should:

  • Talk to a senior member of staff on results day about the evidence used to determine their grade and any special circumstances that apply to them.
  • Read our Centre Policy in the Key Documents section.

Please note that appealed grades can go down, go up or stay the same.

 


 

Stage 1: Centre Review

The College will investigate whether all processes were correctly followed to check for:

  • Administrative errors, e.g. if an incorrect assessment mark was used to determine the final grade.
  • Procedural errors, e.g. access arrangements were not put in place during assessments or mitigating circumstances (such as illness) were not taken into account.

 

To submit a Stage 1 appeal, complete a Centre Review Request Form and tertun to the exams office.

The following link opens the Stage 1 appeal request form: Stage 1 Appeal Form 2021

Forms completed electronically or scanned may be returned by email to examappeals@thespirescollege.com

Once the form has been received, the College will conduct an internal review and respond within 3 - 5 working days.

 

Deadlines for Stage 1 Appeals to be submitted:

  • Priority appeals*: 16 August 2021
  • Non-Priority appeals: 3 September 2021

* Priority appeals are only available to students starting university this autumn who have not met the conditions of their firm offer.  More details are on the FAQ section via the following link: https://www.thespirescollege.com/exams-2021/faq

 


 

Stage 2: Appeal to the Awarding Organisation

Students who do not believe that their query has been resolved at Stage 1 may request that an appeal is submitted to the Awarding Organisation.   this is a Stage 2 appeal.

 

A Stage 2 appeal investigates whether:

  • the grade reflects a reasonable exercise of academic judgement.
  • the College followed all procedures correctly.
  • an administrative error was made by the Awarding Organisation after the Teacher Assessed Grades were submitted by the College.

It is important to note that a Stage 2 Appeal can only be made against a result that has been issued.  If a student disagrees with the College’s decision to not make or to withdraw an exam entry these concerns must be raised through the College’s Complaints Process.

 

To submit  a Stage 2 appeal , complete an Awarding Organisation appeal Request Form and return to the exams office.

The following link opens the Stage 2 appeal request form: Stage 2 Appeals Form 2021

Forms completed electronically or scanned may be returned by email to examappeals@thespirescollege.com

Once the form has been received, our Examinations and Data Manager will confirm receipt.

 

Deadlines for Stage 2 Appeals to be submitted:

  • Priority appeals*: 19 August 2021
  • Non-Priority appeals: 10 September 2021

* Priority appeals are only available to students starting university this autumn, who have not met the conditions of their firm offer.  More details can be found in the FAQ section via the following link: https://www.thespirescollege.com/exams-2021/faq